Having a moan... Edited

I have been swapping emails with Craftsulove since Tuesday..First they said they would send out replacements...then they backtracked and asked for photos of the damaged sheets...I sent photos and a list of colours damaged...then they said must have been done in the post..(it wasnt as the parcel was not damaged) then they said they wouldnt replace them until I returned them and referred me to their terms and conditions.  I refused this as why should I have the bother of packaging them up and going to queue up at the Post Office when they shouldnt have been sent out in that condidtion in the first place and asked them to replace them as a gesture of goodwill....they again have requested their return before they will replace them...stalemate!!!!! So much for Customer Service...I will never ever buy from them again.

~

I know there are some of you that will think I'm being silly but I have to get this off my chest. 

On Wednesday I ordered some (32sheets) bazzill cardstock from Craftsulove. I don't always get it from them I usually go to a shop in Upminster as they stock all the shades but it is a bit of a trek  so I checked out Cardsulove and The Glitter Pot.  I get all my 'Maggies' from The Glitter Pot as they are reasonably priced and the delivery is super quick but they didn't have all the colours I wanted so as I said I checked out CraftsUlove and placed the order.

It arrived today.  I received 31 sheets (no note of one being out of stock) and 16 sheets were creased and 1, a very light pink, was creased and had dirty fingermarks around the edges.  The damage wasn't done in the post as the parcel was fine... its been done in the shop, man handled by the customers probably. Now I would have thought that they would 'quality check' the card before they sent it as surely they would want their mail order customers to be happy and come back for more. I have emailed them but I doubt that I will get anywhere.  I'll just have to use the bits around the creases. So annoying.

Hugs
Jan...xx